Courses
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The ABCs of Supervising Others is a two-day workshop designed for new and aspiring supervisors. This courseware has been designed to provide these professionals with the skills necessary to overcome many of the problems encountered as a supervisor, and will ultimately propel them into strong leadership roles! Through a highly interactive program, participants will learn about the role and responsibilities of their new position, while developing or enhancing skills such as listening, communication, conflict resolution, and providing feedback. They will also work through challenges that include hostility, complaints, and keeping employees motivated.
There’s a great deal more to delegating than simply passing extra work off to others. This one-day training course teaches supervisors and managers the skills they need to effectively delegate and ultimately, accomplish more. Delegation: The Art of Delegating Effectively addresses the many facets of this subject, including when to delegate and to whom, the process of assigning work to others, and techniques used to overcome problems.
Managing Difficult Conversations is courseware designed specifically for supervisors and managers dealing with difficult conversations in the workplace. Students will learn the benefits of positive intent, active listening skills, and asking strategically relevant questions to get to the heart of any conflict or situation. Students will study the processes of framing their conversations, selecting environments beneficial to their conversational goals, and creating safe environments when speaking. These tools will ultimately help learners get to the root of any problem.
Trainers involved in workplace harassment reaction and prevention will appreciate the depth and richness in this two day course, Workplace Harassment: What it is and What to do About it. This important course helps employers to meet their obligations in workplace harassment situations, and includes sessions on defining it, establishing workplace policies, the importance of managers’ support in an effective program, how to intervene, handling complaints, and more.
Bullying in the Workplace awareness training course materials are designed for trainers and HR managers to teach their students how to be aware of and identify bullying, what to do when bullying is witnessed or experienced, and to help create and implement anti-bullying policies. This is an essential training course for all employees and supervisors, due to the prevalence of workplace bullying and the violence associated with it.
Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive workshop includes everything workplace leaders need to get started. Topics included are: the definition of workplace violence, communication skills, issue resolution using a problem-solving model, managing anger, and establishing policies and procedures to help people work well together. For those times when violence does occur, participants will understand the value of a systematic approach to incident response, and how to proceed with the next steps.
Dealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do when these people are our employees? If difficult interactions are necessary, and we approach those conversations or interactions with a plan, we will likely find that these encounters are easier to handle and we can have more successful outcomes.
Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This Managing Across Cultures course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.
Employees who feel valued and recognized for the work they do are more motivated, responsible, and productive. This one-day Motivation Training: Motivating your Workforce workshop will help participants create a more dynamic, engaged, and energized workplace as they learn how to motivate employees. Every employee is motivated by different things, and acknowledging what motivates each person individually is important in strengthening their connection to their employer and workplace — a connection that will pay off in numerous positive ways.
People with disabilities represent a significant and largely underutilized resource for so many businesses.. During this course, participants will learn to: prepare to welcome people with disabilities into their workplace; interact with people with disabilities; identify and overcome barriers in the workplace; use respectful, appropriate, acceptable language in any circumstance; understand what their company can do during hiring and interviewing; and understand what job accommodation is and how it applies in their workplace.
The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. This Crisis Management course allows trainers to assist organizations with managing any kind of crisis, from fire to weather disasters, with one solid plan to help prevent, respond to, or recover from them. This two-day course will help you teach participants how to: assign people to an appropriate crisis team role; conduct a crisis audit; establish the means for business continuity; determine how to manage incidents; help teams recover from a crisis; and apply the crisis management process.
Conflict Resolution: Getting Along in the Workplace is an essential competence for every business because conflict can happen in any workplace. This course will teach participants the skills necessary to aid them in successfully resolving conflicts of all types, while enhancing performance and productivity. In this two-day Conflict Resolution training course, instructors will teach the basics of conflict resolution, how conflict can escalate, the types and stages of conflict, intervention strategies, and when to employ common resolution tactics.
