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This one-day generation gap course explores the generational divide and shows how organizations can make diversity an advantage. It examines common terms and demographic breakdowns, what different generations expect in the workplace, and what recruiting techniques appeal to different generations. Supporting tools, such as succession planning, leadership, coaching, mentoring, and retention strategies, are also covered.

Knowledge of financial skills is absolutely necessary in order to become a successful, effective manager. If you find yourself scratching your head when you try to read a budget, have trouble keeping your books organized, or aren’t sure what to make of an annual report, then Velsoft’s Accounting Skills for New Supervisors training courseware will be perfect for you. Beginning with the basics, students learn the science of finance and financial management. Bookkeeping, data analysis, annual reports, budgeting, and the different types of organizational financial plans are all covered, along with the computer skills necessary to help you understand accounting.

Health and safety training is essential in every workplace. Every year, workplace accidents, injuries, and the absence of a safety culture cost corporations and other organizations millions of dollars and contribute to lost work hours. These incidents also have a profound impact on workers and their families. With this comprehensive courseware, trainers will introduce the concept of a safety culture, where safety is valued as an integral part of an organization’s operation, along with providing the foundation to start building an effective safety culture.

Employee Recognition: Appreciating Your Workforce will give your students the skills and tools to craft a recognition program that will help keep happy their most valuable resource — their employees. In turn, happy employees are effective employees, and that can only mean good things for businesses. The sessions in this one-day course include: who are your employees, why recognize your employees, appreciation, and laying the groundwork.

Employees looking to develop a formalized procedure where they can comfortably ask important questions and challenge old ways of thinking will find great value in Employee Dispute Resolution. Participants will learn: employee dispute resolution; meditation skills; what an effective peer review consists of; how to select a facilitator or panel, and what responsibilities are allocated to each; sophisticated communication skills, including questioning and probing techniques; and the valuable particulars of the hearing process, from inception to decision.

Trainers involved in workplace harassment reaction and prevention will appreciate the depth and richness in this two day course, Workplace Harassment: What it is and What to do About it. This important course helps employers to meet their obligations in workplace harassment situations, and includes sessions on defining it, establishing workplace policies, the importance of managers’ support in an effective program, how to intervene, handling complaints, and more.

Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive workshop includes everything workplace leaders need to get started. Topics included are: the definition of workplace violence, communication skills, issue resolution using a problem-solving model, managing anger, and establishing policies and procedures to help people work well together. For those times when violence does occur, participants will understand the value of a systematic approach to incident response, and how to proceed with the next steps.

People with disabilities represent a significant and largely underutilized resource for so many businesses.. During this course, participants will learn to: prepare to welcome people with disabilities into their workplace; interact with people with disabilities; identify and overcome barriers in the workplace; use respectful, appropriate, acceptable language in any circumstance; understand what their company can do during hiring and interviewing; and understand what job accommodation is and how it applies in their workplace.

Teams are the most important foundation on which successful organizations are built, and trainers who facilitate Teamwork: Building Better Teams as a one-day training course will help business leaders create effective, motivated, and productive teams. This courseware has been designed to impart to workplace leaders the value of working as a team. These team builders will learn to: develop and enforce team norms and ground rules; generate and approach contracts; identify their own unique style and represent that in their team dynamic; leverage their knowledge to grow and lead effectively; build trust and develop the team’s maturity as a unit; and communicate with presence and impact.

There’s a great deal more to delegating than simply passing extra work off to others. This one-day training course teaches supervisors and managers the skills they need to effectively delegate and ultimately, accomplish more. Delegation: The Art of Delegating Effectively addresses the many facets of this subject, including when to delegate and to whom, the process of assigning work to others, and techniques used to overcome problems.

Employees who feel valued and recognized for the work they do are more motivated, responsible, and productive. This one-day Motivation Training: Motivating your Workforce workshop will help participants create a more dynamic, engaged, and energized workplace as they learn how to motivate employees. Every employee is motivated by different things, and acknowledging what motivates each person individually is important in strengthening their connection to their employer and workplace — a connection that will pay off in numerous positive ways.

Leadership Skills for Supervisors takes a unique perspective on the hot topic of management skills. We’ve designed a one-day course that teaches participants the essential skills of leadership: communication, coaching, and managing conflict. Perfect for those who are new to a supervisor role, Leadership Skills for Supervisors provides lessons in prioritizing, planning and managing time; identifying your primary leadership style; determining ways to meet the needs of employees; and exploring ways to solve problems.

Bullying in the Workplace awareness training course materials are designed for trainers and HR managers to teach their students how to be aware of and identify bullying, what to do when bullying is witnessed or experienced, and to help create and implement anti-bullying policies. This is an essential training course for all employees and supervisors, due to the prevalence of workplace bullying and the violence associated with it.

Managing Difficult Conversations is courseware designed specifically for supervisors and managers dealing with difficult conversations in the workplace. Students will learn the benefits of positive intent, active listening skills, and asking strategically relevant questions to get to the heart of any conflict or situation. Students will study the processes of framing their conversations, selecting environments beneficial to their conversational goals, and creating safe environments when speaking. These tools will ultimately help learners get to the root of any problem.

The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. This Crisis Management course allows trainers to assist organizations with managing any kind of crisis, from fire to weather disasters, with one solid plan to help prevent, respond to, or recover from them. This two-day course will help you teach participants how to: assign people to an appropriate crisis team role; conduct a crisis audit; establish the means for business continuity; determine how to manage incidents; help teams recover from a crisis; and apply the crisis management process.

Onboarding – The Essential Rules for a Successful Onboarding Program is a two-day courseware workshop for corporate and human resources trainers, helping companies to improve retention and employee satisfaction levels. When an employee leaves a company for any given reason, the cost to replace and train new talent can be daunting. Onboarding greatly increases the likelihood that employees will feel engaged when they are hired and/or mentored. Every company is different, and typically has a unique range of needs, and this course includes a process framework that can be customized for different audiences (including managers and executives), and will measure the results of the program.

Conflict Resolution: Getting Along in the Workplace is an essential competence for every business because conflict can happen in any workplace. This course will teach participants the skills necessary to aid them in successfully resolving conflicts of all types, while enhancing performance and productivity. In this two-day Conflict Resolution training course, instructors will teach the basics of conflict resolution, how conflict can escalate, the types and stages of conflict, intervention strategies, and when to employ common resolution tactics.

A performance review meeting is an important aspect of career planning. Trainers who work with HR consultants, managers, and supervisors can provide a rich training experience with this three-day course, Conducting Effective Performance Reviews. This course will help you teach participants: to recognize the importance of having a performance review process for employees; how to work with employees to set performance standards and goals; skills in observing, giving feedback, listening, and asking questions; an effective interview process and the opportunity to practice the process in a supportive atmosphere; how to make the performance review legally defensible; and much more.

Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This Managing Across Cultures course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.

This one-day Giving Effective Feedback training course is designed to help workplace leaders learn how to provide effective and meaningful feedback. Whether formal or informal, provided to employees, peers, or someone else, there are ways that feedback can be structured to be impactful and productive.This training course will help participants discover important feedback delivery tactics, how to deliver a message in ways that a recipient can accept and use to reactively make potential changes, and also how to accept feedback that we are offered ourselves.

Dealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter people who are inconsiderate, stubborn, indecent, unhappy, angry, or passive-aggressive. These encounters may happen only once with an individual, or we may have ongoing issues with people who behave in these ways. How should we act when this occurs? And what should we do when these people are our employees? If difficult interactions are necessary, and we approach those conversations or interactions with a plan, we will likely find that these encounters are easier to handle and we can have more successful outcomes.

The ABCs of Supervising Others is a two-day workshop designed for new and aspiring supervisors. This courseware has been designed to provide these professionals with the skills necessary to overcome many of the problems encountered as a supervisor, and will ultimately propel them into strong leadership roles! Through a highly interactive program, participants will learn about the role and responsibilities of their new position, while developing or enhancing skills such as listening, communication, conflict resolution, and providing feedback. They will also work through challenges that include hostility, complaints, and keeping employees motivated.