Managing Difficult Conversations

Managing Difficult Conversations is courseware designed specifically for supervisors and managers dealing with difficult conversations in the workplace. Students will learn the benefits of positive intent, active listening skills, and asking strategically relevant questions to get to the heart of any conflict or situation. Students will study the processes of framing their conversations, selecting environments beneficial to their conversational goals, and creating safe environments when speaking. These tools will ultimately help learners get to the root of any problem.