Q: How do I register?
A: Simply click the purchase now button select the type and number of courses you would like to take and enter in your credit card information. Purchase usually takes less than five minutes. Once it has been processed a pin and password are automatically sent.
Q: What currency are the courses in?
A: All of our courses are in USD.
Q: I did not get my Username and Password via Email when I registered, why?
A: All usernames and passwords are instantly sent out via our account creation system. This system is triggered upon completion of your payment and logins are issued to the email address that you used on the payment page. Some company emails have strict rules on what is considered “Junk Mail” and what isn’t. If you’ve checked both your inbox, and your junk folder and have not received an email with your logins, please contact us and we can resend your login information.
Q: Will this course training meet requirements for SQFI, BRC and other Global Food Safety Initiative Standards?
A: Our courses have been used successfully by multiple regulatory and auditing bodies with their own clients to help them meet mandated HACCP training requirements for their food safety plans.
Q: Are your courses recognized by the IHA (International HACCP Alliance)?
A: All of our courses with the exception of HACCP Basics for Food Handlers are recognized by the International HACCP Alliance, and are equivalent to a 2 day classroom course.
Q: Is there negative scoring on the exam?
A: No, there is no negative scoring on the exam.
Q: What do I do if I fail the exam?
A: You can repeat a failed exam for further two times.
Q: Can I retake only the section that I failed?
A: If you fail one or more sections, you need to repeat the whole exam.
Q: How do I get my certificate
A: Once you’ve completed the course and you’ve successfully passed, if you click your name in the top right hand corner of the learning software, you will be able to then click on “My Certificates” which will allow you to download your certificate instantly.
Q: Why does my certificate not show my name?
A: If the course was purchased by your employer and they put their name in the billing section of the registration than the profile will be in their name. Not to worry, if you edit your user profile you can change the name on file to reflect the correct one.
Q: Why is does my certificate not look right on the preview?
A: Sometimes this can be caused by the browser or the device that you are using. If your certificate isn’t printing correctly, please feel free to reach out to firstname.lastname@example.org and we can issue you a new certificate at no charge.