Frequently Asked Questions offers a full self-serve knowledge base of frequently asked questions and corresponding answers to help serve you better.

Q: How do I register?

A: Simply click the purchase now button select the type and number of courses you would like to take and enter in your credit card information. Purchase usually takes less than five minutes. Once it has been processed a pin and password are automatically sent.

Q: I did not get my Username and Password via Email when I registered, why?

A: All usernames and passwords are instantly sent out via our account creation system. This system is triggered upon completion of your payment and logins are issued to the email address that you used on the payment page. Some company emails have strict rules on what is considered “Junk Mail” and what isn’t. If you’ve checked both your inbox, and your junk folder and have not received an email with your logins, please contact us and we can resend your login information.

Q: Will this course training meet requirements for SQFI, BRC and other Global Food Safety Initiative Standards?

A: Our courses have been used successfully by multiple regulatory and auditing bodies with their own clients to help them meet mandated HACCP training requirements for their food safety plans.

Q: Are your courses recognized by the IHA (International HACCP Alliance)?

A: All of our courses with the exception of HACCP Basics for Food Handlers are recognized by the International HACCP Alliance, and are equivalent to a 2 day classroom course.

Q: Is there negative scoring on the exam?

A: No, there is no negative scoring on the exam.

Q: What do I do if I fail the exam?

A: You can repeat a failed exam for further two times.

Q: Can I retake only the section that I failed?

A: If you fail one or more sections, you need to repeat the whole exam.

Do you have a question that hasn't been answered?

Use the contact us page or the button below to contact one of our support specialists today.
Frequently Asked Questions